Cancellations and Refunds Policy

Effective Date: [Insert Date]

At Luzz.in, we strive to ensure a smooth and transparent shopping experience. Please review our policy regarding order cancellations, refunds, and our “no return” policy below.

1. Order Cancellations

  • Before Processing:
    You may cancel your order if it has not yet been processed or dispatched. To request a cancellation, please contact our customer support immediately at [info@luzz.in] or call [+91 81046 96067].

  • After Processing:
    Once your order is in the processing stage or has been shipped, cancellation is not possible. We recommend reviewing your order carefully before confirming your purchase.

2. No Return Policy

  • Final Sale:
    All sales on Luzz.in are considered final. We do not accept returns or offer exchanges, except in cases where the product is found to be defective or damaged upon receipt.

  • Defective or Damaged Items:
    If you receive an item that is defective or damaged, please contact us within [ 48 hours] of delivery with photographic evidence. We will assess the issue and, if approved, offer a refund or replacement at no additional cost to you.

3. Refunds

  • Refund Eligibility:
    Refunds are available within [ 48 hours] only for order cancellations (if applicable) and for items that are verified to be defective or damaged.

  • Refund Process:

    • Cancellations:
      For eligible cancellations, refunds will be processed to your original method of payment.

    • Defective/Damaged Items:
      Once a claim is approved, refunds for the affected